How submitted information is used

Information We May Collect

We may collect information that you choose to submit, such as full name, country or region, preferred language, email, phone or messaging contact, preferred contact method, interested hospital, doctor team or specialty, purpose of inquiry, preferred contact time, and optional message. The current contact form does not collect file uploads.

Why Information Is Collected

Information is collected to respond to your inquiry, understand what hospital or doctor team information you want to learn about, explain international patient service processes, and support human coordinator follow-up when you have provided consent.

How Information Is Used and Shared

With your consent, submitted contact information and inquiry details may be shared with human service coordinators for follow-up communication. Coordinators may help explain service processes, required documents, language support, payment or insurance pathways, and possible next steps. This website does not provide diagnosis, treatment advice, prescriptions, emergency care, or online medical consultation.

Data Retention

Submitted information should be retained only for as long as reasonably necessary to respond to the inquiry, manage follow-up communication, keep basic service records, and meet applicable operational or legal requirements. Specific retention periods should be confirmed by the website operator.

User Rights

Depending on your location, you may have rights to request access, correction, deletion, restriction, or objection to certain processing of your personal information. You may also request that follow-up communication stop.

Deletion Requests

To request deletion or correction of submitted information, contact the site operator at privacy@drzhaosh.com.

International Data Transfer

If you submit information from outside China, your information may be processed or accessed in another country or region for coordinator follow-up. Data protection rules may differ from those in your location.

Medical Document Upload Warning

Please do not upload emergency information or highly sensitive medical documents unless an official hospital or authorized service channel has requested them. This website is not an emergency service or online medical consultation channel.

Contact

General contact: contact@drzhaosh.com.

Privacy/data protection: privacy@drzhaosh.com.